Email templates

General information

In the area under Settings > Shop > Email templates you maintain the templates for the various mails sent by the shop (e.g. registration information, order confirmation etc.) as well as the headers and footers that are included in the mails.

For a better presentation, the overview is divided into the sections Templates (1) and Header and Footer (2).
You can customize the overview itself by clicking on the symbol in the top right corner of the header line (3).
 


Here you have the possibility to (de)activate the compact view (4).
This reduces the line height and allows you to display more data records before you have to scroll.
You can also show or hide individual columns (5) and determine the order of the columns (6).
In addition, you can choose the maximum number of entries to be displayed on one page (7).

To edit an existing record, you can open the context menu via the "..." button (8) and select Edit. You can also duplicate or delete a record in the context menu.


You can open the editor for creating a new record by clicking on the button Create (9). A submenu will appear where you can choose whether an e-mail template or header & footer should be created. You can find more information on creating and editing in the sections email templates and header & footer.

Email templates

The editor for email templates is divided into the sections Information, Options and Mail Text.
On the right side there is a menu that you can use to send a test e-mail.



Language (1)
Here you can choose for which language you create/change the e-mail template.
Please note that you will only be shown languages that have been created under Settings > Shop > Languages. You can find more information about the languages in the corresponding Wiki article Languages.


Information (2) In the information you first define the basic data of the template

  • Type: In the type you define for which function this email template should be used. This can be e.g. the customer registration, the order confirmation or the status change of an order or payment. Predefined types are available for selection in a drop-down menu.
  • Sales channels: Here you set the sales channels in which this email template should be used.
  • Description: Add a description to see at a glance what this template is used for.


Options (3)
In the options you add the subject and the sender.
Please note that the entry for sender is only the name, which is displayed e.g. within email programs. You can enter the email address that is used for the dispatch under Settings > Shop > Basic information.

Attachments (4)
Here you can add an attachment to your email template by uploading files from your computer, opening media or uploading a file from a URL. Should you want to offer the attachment for various languages in your shop, you can add one attachment per language.

Mail text (5)
Here you have one input field each for the plain text and the HTML template.
It is not necessary to enter content that should be inserted at the beginning (e.g. logo) and end (greeting) of each mail here. If these data are identical for each mail template, you can manage them centrally via the headers and footers. You can find more information about this in the section Header & Footer below.

Further options (6)
On the right side you can show a sidebar, which allows you to send a test mail to a free email address.

To avoid having to maintain the information for headers (e.g. logo) and footers (e.g. greeting formula) in every mail, it is possible to create general headers and footers. You can then assign these to one or more sales channels.

The mask for the creation/editing of header and footer is structured as follows

Language (1)
As with the e-mail templates, you define here for which language headers and footers should be edited.
Please note that you will only be shown languages that have been created under Settings > Shop > Languages. You can find more information about the languages in the corresponding Wiki article languages.

Information (2)

  • Name: The name is used in the overview on the start page of the e-mail templates.
  • Description: Add a description so that you can see at a glance what this template will be used for.
  • Sales channel: Here you define in which sales channels these headers & footers are used.


Mail header (3)
Store the email header here in plain text and HTML format. In HTML format it is imaginable to include a logo.
For example, a logo could be integrated as follows


 <img src="https://myshop.com/media/00/a1/2b/12345678/logo.png" alt="Logo" />



Footer (4)
Here you can add the email footers in plain text and HTML.

Was this article helpful?