In this section, you will find an overview of the features of Shopware Core (Community Edition) and our plans Rise, Evolve, and Beyond.

The features from Shopware Rise are also included in Shopware Evolve and Shopware Beyond. 
In Shopware Beyond, in addition to the features from Shopware Rise, the features from Shopware Evolve are also included.

The scope of our support features depends on the selected plan:


(1) Availability09:00 am – 5:00 pm07:00 am – 07:00 pm 24/7
(2) Service reaction time8 hours4 hours1 hour
(3) Written support
(4) Phone support (callback) 
(5) Hotline 
(6) Written developer support  
(7) Personal onboarding  
(8) Personal account manager  
(9) Community-forum
(10) Free initial installation
Updates and Patch Releases


(1) Availability is covered in two time zones (CEST - Berlin, Germany and UTC-4 - New York, USA).
(2) The response time indicates when you will receive a response from us at the latest.
(3) Creation of support requests via the ticket system in the store operator area of your Shopware account.
(4) Creation of a phone support for technical questions in the store operator area of your Shopware account to request a callback from the support specialist.
(5) You can reach the telephone hotline from Monday to Friday between 8:00 am and 5:00 pm (CEST - Berlin, Germany and UTC-4 - New York, USA).
(6) For specific questions about the individual development in your store project, the written developer support will help you. You can create a ticket (maximum two tickets per month) via your Shopware account. The response times for these tickets are variable depending on the complexity.
(7) You will receive personal sales onboarding from your direct sales contact.
(8) You can coordinate sales inquiries directly with your personal contact from Sales.
(9) Use the knowledge of the Shopware community and ask your questions in the forum.
(10) If you run your store with a certified Shopware hosting partner, we will take care of the initial installation of your Shopware store for you.