On this page we will explain how the fees for a SaaS shop are structured. You will also find information about the billing procedure.

How are the fees of the SaaS environment structured?

To book a plan, contact Sales so that each customer can be offered the plan that is right for their project(s).

You can reach out to them Monday to Thursday between 09:00 AM and 05:00 PM and Friday between 09:00 AM and 03:00 PM by telephone +49 (0) 2555 9288580 or by mail customer@shopware.com.

Detailed information about the functionality of the plans can be found here.

Test orders are taken into account in the calculation, as are orders from the merchant or store operator. This change applies since the new license and pricing model.

Where can I see details of the individual bookings?

You can find information about the daily calculated revenue share in the shop merchant area of your Shopware account. Select the desired SaaS shop in the shop section and open the shop details by clicking on the domain.

When will I receive the invoice for the debits?

The invoice will be provided at the respective booking interval.
The posting interval is the monthly period from the first plan booking.
For example, if you booked the plan on the 15th of a month, the interval runs from the 15th to the 14th of the following month.

The invoices will then be available to you in your Shopware account for retrieval.
You can find the invoice in the account details of the shop.

Why was my PayPal account debited with 0.01€ after the first plan booking?

To verify your PayPal account, we will debit 0.01€ once from your PayPal account and credit the full amount to your Shopware account. Your account balance will be taken into account in the future billing of any sales commissions. You can find an overview of your Shopware account.

What is the procedure for deleting my shop?

By using the function Settings > Account > Deletion in the administration you can terminate the entire shop. The shop will be completely deleted, the shop can no longer be accessed. A proportional refund of the basic fee for the current interval does not take place here.

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