On this page we will explain how the fees for a cloud shop are structured. You will also find information about the billing procedure.

How are the fees of the cloud environment structured?

The fees are made up of the monthly basic fee (the free plan does not include a basic fee) and the revenue share.
The following basic fees and revenue sharing apply to the individual plans

Basic fee0 €29 €199 €
Revenue share3 %1,5 %0,5 %

Detailed information about the functionality of the individual plans can be found here.

How is the revenue share calculated?

The revenue share is calculated from the net invoice amount of the orders in your shop and the % rate from the booked plan.
All orders, regardless of the currency, are included. Foreign currencies are converted into Euro for billing purposes.
The revenue share is calculated every day and you can see the details in your Shopware account in the account details of the shop.
Cancelled orders will not be refunded.

As soon as you are logged in as a user in the administration, all orders are carried out as test orders. In the storefront you then behave like a real customer. It doesn't matter if you are a quick orderer or have a real customer account. Also the mail address does not have to be the same as the one of your admin user.
Likewise, the sales commission does not apply if users use a demo link for the storefront (only possible in demo stores!) and place orders there. In the administration you can also create orders in the order module in stores that are not yet live.
In the storefront, test orders differ by text changes, such as "Complete test order" in the checkout.
If  Shopware Payments by mollie is used for a test order, it will also be visible on the redirect to the payment page that it is a test mode.

Where can I see details of the individual bookings?

You can find information about the daily calculated revenue share in the shop merchant area of your Shopware account. Select the desired cloud shop in the shop section and open the shop details by clicking on the domain.

When will I receive the invoice for the debits?

The invoice will be provided at the respective booking interval.
The posting interval is the monthly period from the first plan booking.
For example, if you posted the plan on the 15th of a month, the interval runs from the 15th to the 14th of the following month.

The invoices will then be available to you in your Shopware account for retrieval.
You can find the invoice in the account details of the shop.


How is the calculation executed in case of a plan change?

If you change the plan, you will receive a refund for the pro rata basic fee that you have already paid for the current interval. The basic fee for the new plan is charged with a separate booking. Changing the plan thus changes the interval period for the plan.

Previous interval starts on the 15th of each month. The plan change takes place on the 25th of each month.
You will therefore receive a refund of the basic fee for the unused days of the old schedule interval.
The new interval now always starts on the 25th of each month.

Please note that the change of plan has no influence on the date of the invoice. The basis for the invoices is always the date of the first booked plan.


Why was my PayPal account debited with 0.01€ after the first plan booking?

To verify your PayPal account, we will debit 0.01€ once from your PayPal account and credit the full amount to your Shopware account. Your account balance will be taken into account in the future billing of any sales commissions. You can find an overview of your Shopware account.

What is the procedure for deleting my shop?

By using the function Settings > Account > Deletion in the administration you can terminate the entire shop. The shop will be completely deleted, the shop can no longer be accessed. A proportional refund of the basic fee for the current interval does not take place here.

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