Delete the hubspot cookie

The LiveChat, through which you can contact us directly from the SaaS environment, recognizes you automatically in most cases based on the stored shopware account. In some cases, however, you may be asked for your email address in order to be recognized correctly. In this case you need the email address, which you use to log in to the administration.

If you have mistyped your email address in the chat, you cannot be correctly assigned by the system and the chat is not possible.
In order to re-enter the email address, it is then necessary to remove a cookie in the browser.

In this tutorial we show you how to do this with the most common browsers.

Chrome

Call the browser console for the tab where you are logged in to the administration.
You can reach the browser console either by pressing the F12 key or the menu with the items (1) in the upper right corner of the bar. In the menu you open the item More Tools (2), there you will find the entry Developer Tools (3).

By clicking on Developer Tools, the console is either displayed directly in the browser window or opened as a new window.

In the browser console, switch to the Cookies tab (1). There you get an overview of all cookies set for the page. Search for the entry with the name "messagesUtk" (2) and click on it with the right mouse button. In the appearing menu select the entry Remove Cookie (3).

Now you can access the chat again and enter the email address.

Firefox

Call the browser console for the tab where you are logged in to the administration.
You can reach the browser console either with the keys Shift + F9 or the menu with the three dashes (1) in the upper right corner of the bar. In the menu you then open the item Web Developer (2).

This brings up the submenu and you select the item Storage Inspector (1).
 

The Web Storage Inspector will then open in a new window.

In the tab storage (1) call up the item Cookies in the menu on the left side. There you will find an entry with the domain of the administration. After you have selected the entry, the existing cookies of the site are listed on the right side. In the list select the entry with the name "messagesUtk" (2) and click on it with the right mouse button. In the appearing menu select the entry "messagesUtk-domaindeinesshops" delete (3).

After you have removed the entry, you can access the chat again in the administration and enter your email address.
 

Safari

Call the browser console for the tab where you are logged in to the administration.
You can reach the browser console in the menu Developer through the item Show web inspector (1).

The browser console will then open in a new window.

In the tab Storage (1) call up the item Cookies in the menu on the left side. There you will find an entry with the domain of the administration (2). After you have selected the entry, the existing cookies of the page are listed on the right side. In the list select the entry with the name "messagesUtk" (3) and click on it with the right mouse button. In the menu that appears, select the entry to delete.

After you have removed the entry, you can access the chat again in the administration and will be asked for your email address again.