Help, but where?

Not everyone starts as an expert in the area of online trading, nor can they manage every single necessary step by themselves. However, this is not necessary at all. Depending on the plan model, Shopware offers you different possibilities to get yourself some support. This article is supposed to show you who you can contact and where the differences between the separate contact points are.

Plan differences

Basically we differ between two plan models. If you want to start setting up a shop and want to see how your business model is evolving without investing money, our Community Edition is surely the right package for you. The Community Edition is completely free of costs and offers you all basic shopware functions.

For established online shops or startups which want to invest in their online shop from the start, we offer chargeable plans (Shopware Rise, Shopware Evolve, Shopware Beyond). Besides the advanced features (features of Shopware that are only available in a certain plan), you can also only get official support from shopware with this version. The price of the plans is always based on the size of your shop. 
You can inform yourself about this here.

Shopware support

The shopware support is the first contact point for all those who have bought a plan. The technical support of shopware aids you with setting up your shop and with all questions regarding the configuration and handling of the shopware frontend and backend. Based on the subscription you booked, Shopware guarantees you a reaction within defined reaction times. 
Also, some subscriptions offer you the possibility of a callback.

Bigger subscriptions also allow you to use the developer support. While the developer support does not provide you with complete individual solutions, they will answer any specific questions regarding the implementation of your individual requirements. Of course, you can also ask specific questions about your implemented plugins.

Last but not least, some subscriptions offer you an "emergency support" which allows you to contact us outside of the normal support working times because of serious issues in your shop.
 

You can find further information about the shopware support on our homepage and in our documentation.

Community forum

The community forum is meant for all different user types from the shopware universe, and also is the contact point for all shop owners with a Community Edition. Based on the slogan "shop owners help shop owners" the forum lives from mutual help between the users. 
Of course, it might happen that nobody there knows the answer to your question, so we would ask you to share it with the community if you find it yourself, because the forum needs the users to share their own experiences and solutions. 
The forum is unrelated to your Shopware account, so you can register completely anonymously and without any relation to your shop to participate in the discussions of the community. When creating a post, it is important to describe your problem as detailed as possible so the community can understand your issue and support you as best as they can.

You can find the forum at https://forum.shopware.com/.

Shopware partners

We have a wide range of shopware-partners, meaning agencies that have been checked by us on their quality and service and received a certificate for that. The shopware-partner is a solution for everything - he can implement your individual functions, take over setting up your online shop completely or answer those questions that have not been answered by the community. Of course, the services of our partners have to be paid for. If you search for someone who can support you perfectly with setting up your online shop, you can look for a partner in our partner overview.

Shopware Community Hub - our learning path

The Shopware Community Hub is your central space to connect, exchange ideas, and learn with others in the Shopware world. With interactive learning paths, you can explore Shopware step by step, develop new skills, and familiarize yourself with the platform in a playful way. The Community Hub connects you with the right people and topics to support your journey.