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Shopware Account / Shopware ID

The account is your pivotal point for all services around Shopware. Here you can use different functions like overviewing your Showpare licenses, informations about the support of commercial versions, creating and publishing plugins to the store as well as maintaining your plugin and software subscriptions.

What is the Shopware ID?

The Shopware ID is the central identifier to log in into the Shopware websites like forum, the store or your account. Additionally you can also log in into the Plugin Manager to update plugins or buy new ones.

First steps

In the following steps we will explain how to create a Shopware ID, link the shop to your account and download the first plugin.

Creating a Shopware Account

To create a Shopware account, please open in your browser and fill in the required fields on the right side of the page (Shopware ID, email address and password). The Shopware ID you have chosen must be unique, otherwise the registration will fail.

Please note the following criteria when creating your Shopware ID:
- at least 3 characters
- Allowed characters: A-Z, a-z, 0-9, _, -, as well as umlauts

With a click on "Register" you send the data and your Shopware account will be created.

After registration you can log in directly with your chosen data. You will also receive an email confirming your registration.

If you already have a Shopware account, you can log in at with the data you have chosen.

After you have logged in for the first time, the completion of your profile is required. Please fill in the required fields. Once your profile has been completed, the basic setup is complete.

Master data - neccessary information that we need

Please provide us with your complete and correct master data including address, e-mail address and telephone number. The company name must be indicated exactly as in the commercial register or in the business registration. If you use a trade name in business transactions, this may also be indicated (e.g. instead of "Max Mustermann" then "XYZ-Products, Inh. Max Mustermann")..

We ask agencies to take care that data of clients and agency may not be mixed.

For companies in other EU countries, we may only issue net invoices if we have a correct VAT ID. Otherwise we are forced to issue gross invoices. If master data is incorrect, please contact our Customer Service or Financial Services.

The customer number is output on documents with eight characters. The first six digits are the customer number, the last two digits indicate whether it is a manually created invoice (00) or whether the invoice refers to a domain (01, 02 ,03,...)

Add shop

Since licensed plugins are linked to the shop domain and the account, the shop domain has to be linked after the creation of the account.

  • First select the shop management (1) in the dropdown at the top left.
  • Then click on Shops (2) and then on Create new shop (3) in the upper right corner. Now the following window opens
  • Enter the shop domain here and select the shopware version and the type of use (live environment or test environment).
  • Now you receive the information for the validation of the Shopdomain.
    After you have completed the steps described here, click on Next step.

Please do not delete the file sw-domain-hash.html from your server, it will be needed in the next step.


  • Now you can verify your domain.
    In addition, please read and confirm our GTC, in order to be able to deposit your shop finally.

Enter payment data / top up the account

In order to purchase e.g. chargeable plugins, it is necessary to deposit a payment method or to pre-load the account with the necessary credit.

Add a payment method

Dies ist in Shopware Account unter Account > Buchhaltung möglich, als Zahlungsarten stehen Dir PayPal, Kreditkarte und Lastschrift zur Verfügung.
Bitte beachte die folgenden Einschränkungen zu den jeweiligen Zahlungsarten:

  • PayPal: If you pay via PayPal, you will be forwarded to the PayPal system, where you enter all necessary information. It is required to authorize "merchant debit with debit agreement", this is similar to a direct debit authorization for your PayPal account. You will receive further information about this directly when you enter your payment data.
  • Credit card: Currently, we offer payment by Mastercard and Visa, the support of other credit card providers is planned.
  • Direct debit: The direct debit procedure is only possible via SEPA BASIS direct debit from euro accounts. For bank accounts in Switzerland, please check with your bank in advance whether SEPA BASIS direct debits are possible and supported by your bank.

The deposited payment method can then be selected when purchasing a chargeable plugin during the order completion in the store.

Top up your account

For payments in advance or to balance invoices, it is possible to pay any amount (minimum deposit 5.00 €) into the customer account.
Please note that this deposit is made per shop domain, so this is also done in the account under Shop management > Shops > Shop details > Account details.
For the recharge you can choose from the payment methods added to the account.
Alternatively, it is also possible to make a PayPal payment to the PayPal account "". Please always state your customer number and domain.

Make purchases

Purchasing in the Store

In order to be able to purchase chargeable extensions, it is necessary to deposit a payment method in your Shopware account. Details can be found in the section Enter payment data / top up the account.

Open the Shopware Community Store:

Via the navigation you can quickly reach the plugins you are looking for, alternatively you can also use the search function. The picture below shows you how the listing looks like.

Here the left filter area is important, in which you can filter e.g. for Shopware versions. The filters become more and more granular, the more detailed you set them. If you click on a major version, you can also filter according to the corresponding minor versions and then according to the corresponding bugfix versions. This ensures that the plugins displayed are also compatible with your Shopware version. If you click on a plugin, you will be redirected to the details page:

Here you can view details about the plugin and choose between purchase, rental or trial version, view support information and get information about the manufacturer. You can then buy and download the plugin directly via the usual shopping cart process:

If you are in checkout, make sure that both the booking domain and the license domain are correct! Otherwise there may be problems with billing or the plugin may not run in the intended shop because it was licensed for the wrong domain.
The booking domain specifies on which domain in your account the booking should be conducted.
On the license domain the purchased plugin will be used later. Choose the shop domain where you want to use the plugin.

Purchasing in the Plugin-Manager (until Shopware 5)

Plugins can also be bought over the Plugin-Mananger, just use the search or navigate through the categories:

By clicking on the desired plugin you'll see the detail page where you can choose the right licensing model for you:

By clicking "Buy now" you can put this plugin in the cart. Iif not yet done, please log in into your Shopware account. After log in, you'll see the checkout and you can choose the booking domain and complete your purchase:

At buying over the Plugin-Mananger the license domain is automatically chosen, you only have to choose the booking domain that the purchase can be booked correctly.

After successful purchase the plugin will be downloaded directly, if needed the license will also be imported and the plugin can be installed directly. The plugin then can be found in the Plugin-Mananger in "Installed".

I have questions and need support

If you have any questions about our licenses & products, please contact our sales team at or phone +49 2555 9288 50.

For more information on payment methods and how to top up your account, please refer to this PDF file.
If you have further questions regarding accounting, please contact our Financial Services at or phone +49 2555 9288 510.

For technical questions about Shopware and our extensions, you can find further information in the article "Help, but where?"

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