Shopware Account / Shopware ID

The account is the central hub for all services related to the operation of Shopware. Here you are offered various functions and options such as an overview of your shop licences, information about support (commercial versions),  listing extensions in the store and maintaining extension and subscriptions.

What is the Shopware ID?

The Shopware ID is the central login ID with which you can log in to all Shopware portals such as the forum, the store and your account. In addition, you use this data to log into your plugin manager in the Shopware backend, e.g. to download updates or buy extensions.

The Shopware ID is currently being replaced by the user administration. If you still have a Shopware ID, log in with it and switch to a personal user account.

First steps

In the following steps we will explain how to create a Shopware ID, link the shop to your account and download the first plugin.

Creating a Shopware Account

To create a Shopware account, go to https://account.shopware.com/register, click on "Register now" and fill in the required fields on the right-hand side of the page (email address, password, title, first name, last name and language). 

With a click on "Register" you send the data and your Shopware account will be created.

After registration you can log in directly with your chosen data. You will also receive an email confirming your registration.

If you already have a Shopware account, you can log in at https://account.shopware.com/ with the data you have chosen.

After you have logged in for the first time, the completion of your profile is required. Please fill in the required fields. Once your profile has been completed, the basic setup is complete.

Master data - what information is needed?

Please provide us with your complete and correct master data including address, e-mail address and telephone number. The company name must be indicated exactly as in the commercial register or in the business registration. If you use a trade name in business transactions, this may also be indicated (e.g. instead of "Max Mustermann" then "XYZ-Products, Inh. Max Mustermann")..

We ask agencies to bear in mind that client and agency data must not be mixed.

For companies in other EU countries, we may only issue net invoices if we have a correct VAT ID. Otherwise we are forced to issue gross invoices. If the master data has any inconsistencies, please contact our Customer Care or Financial Services.

The customer number is output on documents with eight characters. The first six digits are the customer number, the last two digits indicate whether it is a manually created invoice (00) or whether the invoice refers to a domain (01, 02 ,03,...)

Add shop

Since licensed plugins are linked to the shop domain and the account, the shop domain has to be linked after the creation of the account.

First select the merchant area (1) in the dropdown at the top left. Then click on Shops (2) and then on Create new shop (3) in the top right-hand corner. The following window will now open:

Here you can choose between a new cloud shop or an existing self-hosted shop. If you want to register an existing self-hosted shop, the following window appears:

Please enter the Shop domain and select the Shopware version you are using, including the type of use (productive environment or test environment).

You will now receive information on the validation of the shop domain.
After completing the steps described here, click on Next Step.

Please do not delete the file sw-domain-hash.html from your server yet, it will be needed in the next step.

You can now verify your domain here.
In addition, please read and confirm our terms and conditions in order to be able to finally register your shop.

Enter payment data / top up the account

In order to purchase e.g. chargeable plugins, it is necessary to deposit a payment method or to pre-load the account with the necessary credit.

Add a payment method

This is possible in Shopware Account under Account > Accounting, as payment methods you can choose PayPal, credit card and direct debit.
Please note the following restrictions on the respective payment methods:

  • PayPal: If you pay through PayPal, you will be forwarded to the PayPal system, where you enter all necessary information. It is required to authorize "merchant debit with debit agreement", this is similar to a direct debit authorization for your PayPal account. You will receive further information about this directly when you enter your payment data.
  • Credit card: Currently, we offer payment by Mastercard and Visa, the support of other credit card providers is planned.
  • Direct debit: The direct debit procedure is only possible via SEPA BASIS direct debit from euro accounts. For bank accounts in Switzerland, please check with your bank in advance whether SEPA BASIS direct debits are possible and supported by your bank.

The deposited payment method can then be selected when purchasing a chargeable extension during the order completion in the store.

Top up your account

For payments in advance or to balance invoices, it is possible to pay any amount (minimum deposit 5.00 €) into the customer account.
Please note that this deposit is made per shop domain, so this is also done in the account under Shop management > Shops > Shop details > Account details.
For the recharge you can choose from the payment methods added to the account.
Alternatively, it is also possible to make a PayPal payment to the PayPal account "financial.services@shopware.com". Please always state your customer number and domain.

Make purchases

Purchasing in the Store

In order to be able to purchase chargeable extensions, it is necessary to deposit a payment method in your Shopware account. Details can be found in the section Enter payment data / top up the account.

Open the Shopware Community Store:

You can quickly reach the extensions you are looking for by using the navigation, alternatively you can also work with the search. The image below shows you what the corresponding listing looks like.

The left-hand filter area is important here, in which you can filter by Shopware versions, for example. The filters become more and more granular the more detailed you set them. If you click on a major version, you can then also filter by the associated minor versions and then by the associated bugfix versions. This way you can make sure that the extensions displayed are compatible with your Shopware version. If you click on an extension, you will be redirected to the detail page:

Here you can view details about the extension and choose between a purchase, rental or test version (if available), view support information and get information about the manufacturer. You can then buy and download the extension directly through the familiar shopping cart process:

Once you are in the checkout, make sure that both the booking domain and the licence domain are correct! Otherwise there may be problems with billing or the extension may not run in the intended shop because it was licensed for an incorrect domain.
The booking domain indicates on which domain in your account the booking should be made.
The purchased extension will later be used on the licence domain. Select the shop domain here on which you would like to use the extension afterwards.

Purchasing in the Plugin-Manager

Plugins can also be bought over the Plugin-Mananger, just use the search or navigate through the categories:

By clicking on the desired plugin you'll see the detail page where you can choose the right licensing model for you:

By clicking Buy now you can put this extention in the cart. If not yet done, please log in into your Shopware account. After log in, you'll see the checkout and you can choose the booking domain and complete your purchase:

When purchasing through the plugin manager, the licence domain is automatically selected. Here you only have to select the correct booking domains so that the purchase can be debited correctly.

After successful purchase the plugin will be downloaded directly, if needed the license will also be imported and the plugin can be installed directly. The plugin then can be found in the Plugin-Mananger in "Installed".

I have questions and need support

If you have any questions about our licenses & products, please contact our sales team at info@shopware.com or phone +49 2555 9288 50.

For more information on payment methods and how to top up your account, please refer to this PDF file.
If you have further questions regarding accounting, please contact our Financial Services at financial.services@shopware.com or phone +49 2555 9288 510.

For technical questions about Shopware and our extensions, you can find further information in the article "Help, but where?"

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