Before you install Shopware, you should check if your server meets the necessary system requirements. You can read about the system requirements in the following documentation articles:
When transferring licenses to another company, we provide you with a convenient online solution.
The company taking over the licenses creates a new account (customer account). It is important that a mail address of this company is used and that the account is not created by a third party. If the company already has an account, the licenses can be added there.
The previous license holder can then request the transfer of the licenses in the account (License Transfer Wizard). After verification by our sales department, the company taking over the licenses receives information in the account and can accept the transfer.
Required data for the order are customer number of the target customer account, company name and contact person of the company taking over the licenses. With this handling, the data of the companies are not mixed and nobody gets insight into sales and data of the previous license holder.
Please note the following:
If you want to move your own licenses between stores within your account, use the move wizard. You can find it on the respective detail page of the license.
The customer account must be balanced. If a collective invoice has not been created yet, you will receive it at the end of the month.
Existing invoices cannot be transferred to the new license holder.
If your company is in formation, liquidation, insolvency, please contact us. In these cases, additional written approvals for transfer may be required.
If the company is renamed or merged and this is reflected in the commercial register, a transfer may be possible in the same customer account. In this case, please contact us at financial.services@shopware.com and send us the extract from the commercial register at the same time.
In case of a company split, a continuation in the same customer account is only possible if we are provided with evidence to whom the licenses are transferred in the course of the split.
If you receive a message about an unlicensed extension within your installation, it is helpful to check the following steps once to resolve the license message.
Please uninstall and delete/remove the extension within your installation. Here you can find the corresponding documentation articles for Shopware 5 and Shopware 6:
If the license violation persists, there is probably still data in your database and/or folder structure on the server that needs to be removed.
Please check the table in the database s_core_liscences and in the folder structure under Custom → Plugins.
If you get stuck here, you can also contact your hoster or the extension or technology partner.
By the way: If there is an installation in the subfolder or a local installation under the domain, the extension must also be completely deleted there.
To cancel a rental of an extension, log in to your Shopware account and go to the Shops section. There you can select your domain and find your rental licenses in the lower area. Select the extension for which you want to cancel the lease and click on "Cancel lease". The lease will then be cancelled at the next possible time.
In general, when leasing extensions in the Shopware Store, it is always a good idea to install them in advance as a trial version in the form of a free trial month/ trial version. This way you can test the extension for 30 days free of charge and make sure that it meets your expectations. If, despite this, you have accidentally purchased an extension incorrectly, please contact our sales department using the contact form.
To do this, please select the domain you want to rename in the Shops section. In the store information on the top left you will now find a corresponding field Rename store domain. Please select it and follow all the steps described there. After the renaming is completed, all licenses linked to the store will be licensed for the new domain. License codes entered in the administration will become invalid and must be re-entered.
After you customize the domain, the next step is to verify it using a generated token.
The termination of a migration is not intended in principle. If, despite this, you have accidentally or unintentionally triggered a migration from Shopware 5 to Shopware 6, please contact our sales department at customer@shopware.com.
Start by selecting Merchant. Then click on Shops and then on Create new shop in the top right-hand corner. In the following window you can now choose between a new cloud shop or an existing self-managed shop. If you want to register an existing self-managed shop, you can now enter the shop domain in the displayed field and select the Shopware version used as well as the type of use (productive environment or test environment - has no influence on your installation). Make sure that you enter your complete domain, including www or without www. This is important if you want to purchase extensions, as the licence domain is reconciled here. If your domain is stored with www, also make sure that you have not activated any redirection to "without www".
Now you will receive the information for validating the shop domain.
After you have completed the described steps, click on Next Step and complete the verification.
Detailed information is also available in our Shopware Account / Shopware ID documentation.
To move an extension to another domain within your account, open the corresponding domain on which the extension is currently licensed, select the extension and click on the Move license button at the top left. Now, you can select the shop to which the extension is to be licensed in the future.
In the Shopware Store you will find a lot of extensions for your Shopware shop, many of them are even totally for free. The extensions help to make your shop even more attractive and attract many more customers. Using the Shopware Store is neither difficult nor time-consuming:
All extensions are available for download in just five steps:
1. Choose your desired extension
Choose from thousands of extensions the ones you like best.
2. Log in to the Shopware account
Log in to your Shopware account. If you don't have an account yet, you can easily register here.
3. Charge the Shopware Account
Pay for the extension (if it is a paid product) with your credit in the Shopware account. If this is not sufficient, you can conveniently top up your account with credit via the account. The following payment methods are available to you for this purpose: Direct debit, credit card, PayPal and iDeal (NL)
4. Download the extension
Download the extension and, if applicable, its licence directly in the licence area of your Shopware account after purchase. If nothing else is described in the extension details/description.
5. Install the extension, done
Install the extension and use your new features in Shopware.
Please note that we cannot provide support for third-party extensions.
With a valid subscription for the extension, you ensure that you are provided with updates and support from the manufacturer. Updates can include new functions, optimisations, compatibility with new Shopware versions or the elimination of security gaps.
Extensions can be licensed for a single domain and can therefore only be used in that domain.
You can find our documentation article on creating a test environment in the documentation on the topic "Creating a test environment".
Surely everyone today has an association with the word "migration". In a software project, migration always means a new beginning. At the same time, however, it also means effort and a lot of planning for you. You have to think about many things and plan how the migration process should run.
Due to the long LTS runtime of Shopware 5 (until 2024), you have enough time to find the right time to migrate.
To support you in this process right from the start, we have developed various components that make the migration easier for you.
You can already find a detailed explanation in our existing documentation under Migration > Shopware 5.
We can also offer you the corresponding service and support for this topic if you have a commercial plan.
The account is the central hub for all services related to the operation of Shopware. Here you are offered various functions and options such as an overview of your shops, information about support (commercial versions), offering and offering extensions in the store and the management of plans and extension subscriptions.
Simply log in with your username (e-mail address) and password at account.shopware.com and select "Merchant" at the top left.
If you do not know your password, you can use the "Reset password" function when logging in.
If you want to register another store within your account, it is not necessary to create another Shopware account. If the store belongs to the same company, you can create it as another store under Shopware Account > Merchant > Shops > Add New Shop.
The billing of the extensions is then done per store.
The Shopware ID is currently replaced by the user management. If you still have a Shopware ID, please contact a member of the sales team at info@shopware.com.
In the Shopware account under the menu item Company data > Users you can another user, by selecting the button in the upper right corner Invite new user, you can easily send an invitation via email to the desired contact. In addition to the e-mail address, you also immediately assign one or more roles to the user, such as "Full access partner" or "Accountant". After the invitation, the new user receives a confirmation e-mail and can then join the company's account.
In the user administration, you will find a complete overview of all users as well as all open invitations.
To change the email for the login to your Shopware account, please log into your account once under the item: Company Settings > User. Via the button 'Invite new user' you have the possibility to send an invitation to join your account to the corresponding e-mail address. After accepting this invitation, the user with the new e-mail address will be registered for your account. You can then delete the old e-mail address via the three dots and the button 'Remove user'.
Please contact our sales department via the contact form or at customer@shopware.com.
If you want to delete your account completely, please contact our sales department using the contact form. Please note that we cannot completely delete an account if bookings have already been made, due to the legal retention period, as we are obliged to store this information for a certain period of time. However, we can block the account for you.
This is possible in the Shopware account under Company Settings > Accounting. PayPal, credit card and direct debit are available as payment methods.
To withdraw existing funds from your Shopware account, please contact us directly via email at financial.services@shopware.com.
All invoices are always created at the end of the month as a collective invoice. These are sent by e-mail and are also provided in the account under Company Settings → Accounting.
Accounting documents are not listed separately in the account. You can also find a detailed account overview in the account under Merchant → Shops → Select domain → Open account details.
You can find invoices under the tab Company Settings > Accounting or under Merchant > Shops > Open account details. There you have an overview of all invoices, credit notes and your last bookings. You can also manage your payment methods there.
Please note that invoices are always issued at the end of the month as a collective invoice.
As a manufacturer, we provide technical support for our product only for commercial products. If you are interested in product support for our products, you can make an appointment on our website.
Otherwise you can use our forum where you can get support from the community.
If you need further support please contact our partner network.
If the Shopware 5 backend is not accessed correctly, the host is entered incorrectly in the basic settings or an incorrect Shopware ID/user account is used, the aforementioned error message will occur.
The most common error is the registration of the domain with/without www. Please check the following settings in your backend:
The backend must be called exactly as the domain was registered in the Shopware account (with/without www.).
The host in the settings - basic settings - store settings - stores must be entered correctly. The host must be the same as the domain registered in the account (with/without www.).
Finally, the correct Shopware ID / user account must be used! (Login in the Plugin Manager)
If the Shopware 6 Administration is not accessed correctly, the licensing host (your domain) is entered incorrectly or an incorrect Shopware ID/user account is used, the aforementioned error message will occur.
The most common error is the registration of the domain with/without www. Please check the following settings in your administration:
The administration must be called exactly as the domain was registered in the Shopware account (with/without www.).
The licensing host in the Settings → Shopware Account → "License domain" must be entered correctly. The host must be the same as the domain registered in the account (with/without www.).
Finally, the correct user account must also be used! (Login Administration → Extensions → Store)
Our developers are working at full speed to expand the feature set of Shopware 6 and to fix any bugs that may arise.
In doing so, they rely on feedback from our community. Accordingly, you are welcome to give us feedback on bugs, missing features or other errors via our issue tracker.
In addition, you can vote up tickets that have already been posted there, so that these tickets are higher on our priority list and can therefore be implemented more quickly.
You can find our documentation for creating a test environment here:
If you are interested in a commercial edition, please fill out the following form.
