Plugin Manager - Error messages

Version

6.0.0 or newer

Table of contents

If you get an error message when calling the Plugin Manager or adding a plugin, you will get further information about the respective messages and their causes.

Error messages

INTERNAL ERROR

If you see this message, an internal error has occurred on a shopware server. In this case, please contact our customer service on +49 (0) 2555 92885-0 or if you have an active maintenance contract, you can alternatively set up a support ticket on account.shopware.com.

UNAUTHORIZED

The action performed was rejected because it is not authorized.
Unauthorized'Please log into your Shopware account again and re-try the action.
If the message is still displayed, please contact our customer service on +49 (0) 2555 92885-0.

WRONG PASSWORD

The entered password of the Shopware ID is not correct. Please check the data and try again. Alternatively, you can reset the password at https://account.shopware.com/recovery
For this you need the Shopware ID and the e-mail address assigned to the Shopware account.

WRONG SHOPWAREID

The Shopware ID entered by you is unknown.
Please check if the spelling is correct.
If the data have been entered correctly and the message still appears, please contact our customer service on +49 (0) 2555 92885-0.

ACCOUNT IS BANNED

The account for the entered Shopware ID has been blocked.
Please contact our customer service on +49 (0) 2555 92885-0.

EMAIL NOT VERIFIED

In order for the account to be used in full, it is necessary to verify the deposited e-mail address. You have received an e-mail to validate your account. Please check your e-mail inbox and if necessary also the spam filter.

LOGIN DATA NOT COMPLETE

Please check if you have entered your login data (consisting of shopware ID and password) completely.
If you don't know the password anymore, you can reset it at https://account.shopware.com/recovery
For this you need the Shopware ID and the e-mail address assigned to the Shopware account.

REQUEST DATA INVALID

During data transmission, it was determined that the transferred data did not correspond to the JSON format.
Should this occur in connection with a normal storefront or a product export, please contact our customer service on +49 (0) 2555 92885-0 or, if you have an active maintenance contract, you can alternatively submit a support ticket at account.shopware.com.
If the message is displayed when using a headless sales channel, this indicates that the data is not correctly formatted within the API. In this case, please contact the developer who configured the API connection for this headless shop.

REQUEST PARAMETER LANGUAGE NOT GIVEN

The required parameter for the language was not provided during data transmission.
Please check whether you have filled in or selected all the necessary information and then try again. If the message continues to be displayed, please contact our customer service on +49 (0) 2555 92885-0 or, if you have an active maintenance contract, you can alternatively set up a support ticket at account.shopware.com.

REQUEST PARAMETER DOMAIN NOT GIVEN

The required parameter for the domain was not provided during data transmission.
Please check whether you have filled in or selected all the necessary information and then try again. If the message continues to be displayed, please contact our customer service on +49 (0) 2555 92885-0 or, if you have an active maintenance contract, you can alternatively set up a support ticket at account.shopware.com.

REQUEST PARAMETER SHOPWARE VERSION NOT GIVEN

The required parameter for the Shopware version was not provided during data transmission.
Please check whether you have filled in or selected all the necessary information and then try again. If the message continues to be displayed, please contact our customer service on +49 (0) 2555 92885-0 or, if you have an active maintenance contract, you can alternatively set up a support ticket at account.shopware.com.

REQUEST PARAMETER FUTURE SHOPWARE VERSION NOT GIVEN

The required parameter for the future Shopware version was not provided during data transmission.
Please check whether you have filled in or selected all the necessary information and then try again. If the message continues to be displayed, please contact our customer service on +49 (0) 2555 92885-0 or, if you have an active maintenance contract, you can alternatively set up a support ticket at account.shopware.com.

REQUEST PARAMETER MARKET NOT GIVEN

The required parameter for the market was not provided during data transmission.
Please check whether you have filled in or selected all the necessary information and then try again. If the message continues to be displayed, please contact our customer service on +49 (0) 2555 92885-0 or, if you have an active maintenance contract, you can alternatively set up a support ticket at account.shopware.com.

REQUEST PARAMETER CATEGORY NOT GIVEN

The required parameter for the category was not provided during data transmission.
Please check whether you have filled in or selected all the necessary information and then try again. If the message continues to be displayed, please contact our customer service on +49 (0) 2555 92885-0 or, if you have an active maintenance contract, you can alternatively set up a support ticket at account.shopware.com.

SHOPWARE VERSION NOT SUPPORTED

The shopware version submitted with your request is not (yet) supported.
Please contact our customer service at +49 (0) 2555 92885-0 or if you have an active maintenance contract, you can also set up a support ticket at account.shopware.com.

SHOPWARE VERSION UNKNOWN

The transmitted Shopware version is not known.
This can occur, for example, with a pre-release version that has not yet been activated for all functions.
If this message occurs with a regular Shopware version, please contact our customer service at +49 (0) 2555 92885-0 or if you have an active maintenance contract, you can alternatively set a support ticket at account.shopware.com.

REQUEST PLUGIN UNKNOWN

The plugin is not known to us, please contact our customer service under +49 (0) 2555 92885-0 or if you have an active maintenance contract, you can alternatively set a support ticket under account.shopware.com.

DOWNLOAD NOT ALLOWED FOR DOMAIN

The download of the plugin is not allowed for the selected shop.
This might be due to the fact that there is no plugin license available for the domain.
Please check whether your Shopware account (account.shopware.com) contains a corresponding license for the plugin or purchase a license.
If you have any further questions, please contact our customer service on +49 (0) 2555 92885-0.

BINARY_NOT_FOUND

The plugin file cannot be found.
A possible cause may be that no plugin version is available for the Shopware version used.
Please contact our customer service on +49 (0) 2555 92885-0.

SHOP DOMAIN UNKNOWN

The domain of the shop is not known to us.
Please check whether the licensing host entered in the basic settings matches the domain stored in your Shopware account.
Further information can be found at https://docs.shopware.com/en/shopware-5-en/first-steps/shopware-account#add-shop
If you have further questions, please contact our customer service on +49 (0) 2555 92885-0.

WRONG SHOPWARE GENERATION OF LICENSING HOST

Wrong Shopware generation of licensing host.
The registered licensing host is not registered as a Shopware 6 shop, please provide a correct Shopware 6 licensing host or contact customer service on +49 (0) 2555 92885-0.

NO LICENSE

There is no license available for the plugin.
Please license the plugin via our community store: https://store.shopware.com
or please contact our customer service under +49 (0) 2555 92885-0

INCORRECT PLUGIN DATA

The transmitted data for the installed plugins are faulty.
Please contact our customer service under +49 (0) 2555 92885-0 or if you have an active maintenance contract you can alternatively set up a support ticket at account.shopware.com.

SHOP DOMAIN NOT VERIFIED

The shop domain has not yet been verified.
Please perform the verification as described at https://docs.shopware.com/en/shopware-5-en/first-steps/shopware-account#add-shop.

SHOP DOMAIN VERIFICATION FAILED

The shop domain could not be verified.
Please check if you have prepared the verification as described at https://docs.shopware.com/en/shopware-5-en/first-steps/shopware-account#add-shop

INVALID SHOP DOMAIN FORMAT

The format of the shop domain is not valid.
Please check the license host entered in the settings (example format: www.example.com).

PARENT SHOP NOT FOUND

The current shop is marked as a staging environment and a parent shop must always be assigned to it. However, the parent shop could not be found, please contact customer service at +49 (0) 2555 92885-0.

ERROR GETTING LICENSE LIST

The plugin list could not be loaded, please try again.
If the list still cannot be loaded, please contact our customer service at +49 (0) 2555 92885-0.

MISSING COMPANY SHOP RELATION

The shop domain does not match the shopware ID used.
The licensing host must match a shop domain stored in your Shopware account.
Further information can also be found at https://docs.shopware.com/en/shopware-5-en/first-steps/shopware-account#add-shop
You can also contact our customer service on +49 (0) 2555 92885-0.

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