If you get an error message when calling the Plugin Manager or adding a plugin, you will get further information about the respective messages and their causes.
If you see this message, an internal error has occurred on a shopware server. If you have an active maintenance contract, you can alternatively set up a support ticket on account.shopware.com.
The action performed was rejected because it is not authorized.
Unauthorized'Please log into your Shopware account again and re-try the action.
If the message is still displayed, please contact us in our forum.
The entered password of the Shopware ID is not correct. Please check the data and try again. Alternatively, you can reset the password at https://account.shopware.com/recovery
For this you need the Shopware ID and the e-mail address assigned to the Shopware account.
The Shopware ID entered by you is unknown.
Please check if the spelling is correct.
If the data have been entered correctly and the message still appears, please contact us in our forum.
The account for the entered Shopware ID has been blocked.
Please contact us in our forum.
In order for the account to be used in full, it is necessary to verify the deposited e-mail address. You have received an e-mail to validate your account. Please check your e-mail inbox and if necessary also the spam filter.
Please check if you have entered your login data (consisting of shopware ID and password) completely.
If you don't know the password anymore, you can reset it at https://account.shopware.com/recovery
For this you need the Shopware ID and the e-mail address assigned to the Shopware account.
During data transmission, it was determined that the transferred data did not correspond to the JSON format.
Should this occur in connection with a normal storefront or a product export, please contact us in our forum or, if you have an active maintenance contract, you can alternatively submit a support ticket at account.shopware.com.
If the message is displayed when using a headless sales channel, this indicates that the data is not correctly formatted within the API. In this case, please contact the developer who configured the API connection for this headless shop.
The required parameter for the language was not provided during data transmission.
Please check whether you have filled in or selected all the necessary information and then try again. If the message continues to be displayed, please contact us in our forum or, if you have an active maintenance contract, you can alternatively set up a support ticket at account.shopware.com.
The required parameter for the domain was not provided during data transmission.
Please check whether you have filled in or selected all the necessary information and then try again. If the message continues to be displayed, please contact us in our forum or, if you have an active maintenance contract, you can alternatively set up a support ticket at account.shopware.com.
The required parameter for the Shopware version was not provided during data transmission.
Please check whether you have filled in or selected all the necessary information and then try again. If the message continues to be displayed, please contact us in our forum or, if you have an active maintenance contract, you can alternatively set up a support ticket at account.shopware.com.
The required parameter for the future Shopware version was not provided during data transmission.
Please check whether you have filled in or selected all the necessary information and then try again. If the message continues to be displayed, please contact us in our forum or, if you have an active maintenance contract, you can alternatively set up a support ticket at account.shopware.com.
The required parameter for the market was not provided during data transmission.
Please check whether you have filled in or selected all the necessary information and then try again. If the message continues to be displayed, please contact us in our forum or, if you have an active maintenance contract, you can alternatively set up a support ticket at account.shopware.com.
The required parameter for the category was not provided during data transmission.
Please check whether you have filled in or selected all the necessary information and then try again. If the message continues to be displayed, please contact us in our forum or, if you have an active maintenance contract, you can alternatively set up a support ticket at account.shopware.com.
The shopware version submitted with your request is not (yet) supported.
Please contact us in our forum or, if you have an active maintenance contract, you can also set up a support ticket at account.shopware.com.
The transmitted Shopware version is not known.
This can occur, for example, with a pre-release version that has not yet been activated for all functions.
If this message occurs with a regular Shopware version, please contact us in our forum or, if you have an active maintenance contract, you can alternatively set a support ticket at account.shopware.com.
The plugin is not known to us, please contact us in our forum or, if you have an active maintenance contract, you can alternatively set a support ticket under account.shopware.com.
The download of the plugin is not allowed for the selected shop.
This might be due to the fact that there is no plugin license available for the domain.
Please check whether your Shopware account (account.shopware.com) contains a corresponding license for the plugin or purchase a license.
If you have any further questions, please contact us in our forum.
The plugin file cannot be found.
A possible cause may be that no plugin version is available for the Shopware version used.
Please contact us in our forum.
The domain of the shop is not known to us.
Please check whether the licensing host entered in the basic settings matches the domain stored in your Shopware account.
Further information can be found here: Add shop
If you have further questions, please contact us in our forum..
Wrong Shopware generation of licensing host.
The registered licensing host is not registered as a Shopware 6 shop, please provide a correct Shopware 6 licensing host or us in our forum.
There is no license available for the plugin.
Please license the plugin via our community store: https://store.shopware.com
or please contact us in our forum.
The transmitted data for the installed plugins are faulty.
Please contact us in our forum or if you have an active maintenance contract you can alternatively set up a support ticket at account.shopware.com.
The shop domain has not yet been verified.
Please perform the verification as described at Add shop.
The shop domain could not be verified.
Please check if you have prepared the verification as described at Add shop.
The format of the shop domain is not valid.
Please check the license host entered in the settings (example format: www.example.com).
The current shop is marked as a staging environment and a parent shop must always be assigned to it. However, the parent shop could not be found, please contact us in our forum.
The plugin list could not be loaded, please try again.
If the list still cannot be loaded, please contact us in our forum.
The shop domain does not match the shopware ID used.
The licensing host must match a shop domain stored in your Shopware account.
Further information can also be found here: Add shop.
You can also contact us in our forum.
The shop on which you want to license an extension does not have a company on file. Create a company in your Showare account. If you have already registered a company, invite your user to this company.
The company of the shop to which the licence for an extension is to be booked is blocked. For clarification, please contact financial.services@shopware.com or +49 (0) 2555 92885-10
The selected domain is a staging environment. Please book the products on the main instance, you will then automatically receive the licence on the staging domain as well.
The company of the booking shop of your order is not stored correctly. Check this in your Shopware Account. If everything is correct there, please contact us in our forum.
The credit of your booking domain is not sufficient. Please top up your account in the Shopware Account beforehand.
You could not be verified as the owner of the booking domain. Try to place the order manually at store.shopware.com.
You could not be verified as the owner of the licence domain. Try to place the order manually at store.shopware.com.
The order number is unknown or invalid. please contact us in our forum.
The action you are trying is not possible. Reload the administration and try again. If you still have problems, please contact us in our forum.
Your master data is not complete. Please complete your basic information at https://account.shopware.com
This message is displayed if incorrect data has been entered. Please contact us in our forum.
Please check the default payment method in your account.
The payment could not be processed due to an unexpected error. Please try again at a later date or please contact financial.services@shopware.com or +49 (0) 2555 92885-10.
You already have this licence for the selected domain. You can import the extension in the Extensions > My Extensions section of your shop.
The order could not be completed for unexpected reasons. Try again or contact us in our forum.
Cancellation of test licences is not necessary.
The licence has already been cancelled.
The licence to be cancelled must be a rental licence or include paid support in order to be cancelled.
The manufacturer's support for this plugin has expired. Please contact the manufacturer's customer service to find out more.
