Returns management

General

With the returns management, you can process returns that you receive from your customers directly in the admin. As a merchant, you can create a new return based on an existing order.

The returns management is available to you as of the Shopware Rise plan via the Shopware Commercial extension.

Create a return

To create a return, you must open an existing order. In the next step, under the General tab, select the items of the order that you have received as a return and then select the new item Return items.

Please note that currently only one return can be created per order. In addition, there is currently no automatic stock calculation. This must be done manually.

A window will open with an overview of the items you have selected. Here you can specify the Return quantity and enter an additional Comment. The return is triggered by clicking the Add to return button.

Within the order, a new Returns tab has appeared, in which you can find all the details of the return you have just created and can also edit it further.

Edit return

Under General, you can set the overall return status and add comments. 

In the Positions section, you can edit individual return items. If necessary, you can adjust the return quantity, assign a status, or remove the item from the return.

You also have the option to view the corresponding product or modify the return amount.

A new document, the so-called Partial cancellation, can then be created under the tab Documents. This type of document is only available if an invoice has already been created.

From the time a return is created, your customers can view it in the customer account within the order overview. The return status you have assigned is displayed there for the customer.