Returns management

General

With the returns management you can process returns that you receive from your customers directly in the admin. As a merchant, you can create a new return based on an existing order.

The returns management is available to you as of the Shopware Rise plan via the Shopware Commercial extension.

Create a return

To create a return, you must open an existing order. In the next step, under the General tab, select the items of the order that you have received as a return and then select the new item Return items.

A window will open with an overview of the items you have selected. Here you can specify the Return quantity and enter an additional Comment. The return is triggered by clicking the Add to return button.

Within the order, a new Returns tab has appeared in which you can find all the details of the return you have just created and can also edit it further. For example, you can now assign a Return status, remove items from the return or view the Status history.

Please note that currently only one return can be created per order. In addition, there is currently no automatic stock calculation. This must be done manually.

A new document, the so-called Partial cancellation, can then be created under the tab Documents. This type of document is only available if an invoice has already been created.

From the time a return is created, your customers can view it in the customer account within the order overview. The return status you have assigned is displayed there for the customer.