Orders

Version

Table of contents

Overview

The order overview provides you with a list of all orders placed by your customers.
With the button Add order you can call up the module for creating an order. More information about creating an order can be found here.

 

Order details

Here you have the ability to view the individual items of this order, as well as the calculation of the sum of the items. You can also add new products as items, edit existing ones or remove them.

Details

In the detail view you get more information about the order.
You can also cancel the order, if necessary, or delete it.


Customer data: Here you see all personal data of the customer, who made this order, again in an overview.

Order data: You have here the view on all additional details to this order, as well as the selected shipping and payment method.

Items

Here you have the possibility to see the individual items of this order, as well as the calculation of the sum of the items.
You can also add new products as positions, edit existing ones or remove them.

 

States

The states-module allows you to adjust the order and payment status of your order.
If changes have already been made here, the module also shows you a history with an exact time stamp for the corresponding change.
 

Please note that some statuses are interdependent and can only be selected if the order already has a certain status.

If you change a status through the respective drop down menu, a modal will open, which you can use to send an email about the new status to the customer.
You can also attach documents already generated for the order (e.g. delivery note or invoice) to the e-mail.

The email is filled by a template of the appropriate type.
If no template has been assigned to the sales channel in which the order was placed, you will receive a selection window in which you can assign the template.

Shipment

Here you will find all the details for delivery of your order.
This includes the shipping method, the delivery date, the shipping costs and the address to which the order should be delivered.

 

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