After a transition period of four years, Shopware 5 development will be completely discontinued at the end of July 2024. Until then, you will still receive security-relevant updates, but we would like to offer you information and assistance on how you can switch your shop to Shopware 6 without stress.
Shopware 5 uses technologies with which it is no longer possible to react fully to current requirements and the use of modern technologies can no longer be implemented sensibly. Furthermore, the software contains functions that were already introduced with Shopware 4 and have therefore already been in use for ten years. In order to be able to offer a modern shop software with current technologies, we decided to rethink the shop system and to implement customer wishes that would not have been possible with the previous technology and structure. Shopware 6 was completely redesigned and developed and has been available for productive use since mid-January 2020.
Shopware 6 is not simply a new version of an existing software but has been completely redeveloped. That's why you won't find all the functions in the usual form, and features that were previously not available have also been developed for Shopware 6. For example, you can use different types of sales channels, through the API First approach external providers can use the same functions, that Shopware uses and Shopware 6 allows you to customize all parts of the shop.
Shopware 6 offers you new possibilities:
Also, for security reasons, it makes sense for you to consider upgrading to Shopware 6 in time because there will be no more security fixes for Shopware 5 after the end of July 2024. Shopware 6 gets regular upgrades that offer new functions and close known security gaps.
Especially for Shopware 5 customers, we provide the migration connector and its counterpart the migration assistant for Shopware 6. You use this to establish a connection between the two shops and transfer the data from your previous shop to your new Shopware environment.
For Shopware 5 migrants, we have created an article in our documentation that supports you with instructions and provides various tips: Migration Guide.
For an individual offer regarding your support plan, you can contact our sales department at any time.
The recommendation depends on various factors. To provide precise advice, it would be ideal to have some basic information about your project, such as the timeframe, technological requirements, radius, and other specific conditions. Here, you can get an initial overview of our agency-network.
The size of the shop is secondary in this context. What is crucial is the technical knowledge of the shop owner and the ability to carry out the migration securely with the necessary time and expertise. Migration also provides an opportunity to make enhancements in the areas of user experience and design in the shop, where the assistance of a specialized agency can be beneficial.
Active subscription contracts will continue to run without changes. Shopware's technical support can be utilised as usual for questions regarding the operation and configuration of Shopware's standard functions and our extensions.
Due to the discontinuation of the development of Shopware 5, no new updates will be provided. However, with the End of Life, Shopware is moving from an active provision of security updates to a reactive security fix. This means that shopware will help customers to resolve problems by themselves as part of its technical support and will investigate security problems actively reported by customers and provide bug fixes if necessary.
With an active subscription contract, shopware's technical support also offers support for the premium plugins (e.g. Advanced Promotion Suite, Smart Search, etc.) for questions regarding operation and configuration. Security-related problems actively reported by customers are investigated and, if necessary, shopware provides bug fixes for the plugins.
Safefive is an initiative independent of shopware AG that has emerged from the collaboration of multiple agencies. From July 2024, Safefive offers ongoing bug fixing for Shopware 5 for a fee. Further information can be found at https://safefive.de/en/why-safefive/.
You can find an overview of the features within the various plans here.
In essence, the SW5 shop remains unchanged and can continue to operate. However, we recommend transitioning to Shopware 6 for technical and security reasons.
No successor is planned, so Shopware 6 will be supported in the long term.
The pricing of our plans is based on the Gross Merchandise Value (GMV) and other individual factors. Our Customer Relations Team is available anytime to discuss the new licensing model in detail and address all your questions. (customer@shopware.com)
Every system has its own pros and cons and caters to different target audiences. However, choosing Shopware 6 provides maximum flexibility and scalability. With an "API first" and "Headless" approach, you control how your business operates and how you deploy Shopware 6. You get a comprehensive ecommerce system that allows you to start immediately and grow continuously, whether it's B2B, B2C, physical, or digital products. Shopware 6 assists you in creating exceptional shopping experiences for your customers and simplifies tasks for shop owners through automated workflows without requiring any coding. For more information, visit: https://www.shopware.com/en/products/product-tour/
No. If you currently have a valid subscription, it will be credited from the start of the new plan's contract, ensuring no double costs during the migration period.
We always recommend using the latest Shopware version.
During migration, you should check if there is a successor or suitable alternative for your existing extensions or if the functionality is already included in Shopware 6's standard features. As Shopware 6 has been newly developed and therefore Shopware 5 plugins are not compatible, existing licences cannot be transferred.
Yes, detailed information on this can be found in the documentation here.
In this documentation, you can find the various features of the plans, as well as an overview of the core features.
Switching to Shopware 6 positively influences SEO ranking because search engine requirements evolve. Shopware 6 adapts to these current requirements, unlike Shopware 5.
Shopware 6 experience worlds are no longer loaded with Ajax, leading to improved search performance compared to Shopware 5. Additionally, in Shopware 6, it is possible to define breadcrumbs, Rich Snippets, and set meta-tags without extensions. Bootstrap 4 in the frontend or Vue.js in Shopware 6 also reduces loading times.
With the migration assistant, the extension licenses can be transferred from Shopware 5 to Shopware 6. However, there is no guarantee that a successor is available for every extension.
You can find all features currently in the pipeline in our roadmap: https://www.shopware.com/en/roadmap/
No, the SafeFive offer is not a service provided by shopware AG. Savefive is an initiative independent of shopware AG. There is no transfer of personal customer data to SafeFive. Shop owners must independently contact SafeFive.
Technical support is integrated into the chosen plan and is not billed separately.
You can find all support options and their available plans here.
The media import in Shopware 6 is more flexible and can accept "larger" images (file size and resolution).
In Shopware 6, ESD articles are called digital products, allowing you to offer an item in digital and physical forms. More information can be found here.
