Shops

Licences

Which domain are listed under "Shops" in the shop owner section? 

In the Merchant area > Shops, you will find a list of all test and live environments defined in your account.

What information can I find under “Shop information”?

Shop information contains relevant information about your shop domains and licences.
First of all, you can see which Shopware version you are currently using under the selected domain. You can also specify the usage type of your domain here: live shop or test shop.
In addition, you can see if there is an up-to-date software subscription for this domain, along with your account balance. 

Can I delete unwanted domains from the account myself?

No. Please contact a member of our Sales Team at sales@shopware.com or +49 (0)2555 92885-0.

How can I rename my shop domain?

Please select the domain you would like to rename under Shops. Under Shop information, locate the field Rename shop domain (top left). Select this field and follow all steps described there. Once the domain has been renamed, all licences linked to the shop will be licensed for the new domain. Licence codes entered in the Administration section will become invalid and must be re-entered.
After you have modified the domain, it must be verified with the help of a generated token.

Where can I find my licences?

An overview of your plugin and trial licences can be found in the Merchant area > Shops (select the domain). An overview of all licences is located at the bottom of the page.

How can I buy a extension that was used a trial licence?

To purchase the extension after a successful trial period, just go to our Community Store and buy the extension from there.

How do I cancel a extension rent?

To cancel a extension rental, log into your Shopware account and go to the Shops section. There you can select your domain and find your rental licenses in the lower area. Select the extension for which you want to cancel the rental and click on cancel rent. The rent will then be cancelled at the next possible time.
 

I accidentally booked a extension to a wrong domain. How can I transfer the extension now?

To transfer a extension to another domain, open the domain where the extension is currently located, select the extension and click on the Transfer licence button at the top left. Then, select the shop to which the extension will be licensed in the future.

How can I transfer licenses? 

Your licenses have been booked for a wrong account or you have sold your licenses to a company and now want to transfer them? For exactly these scenarios you can request a license transfer in your customer account. 
In the shop merchant area it is possible to transfer individual extension and product licenses with linked extensions (e.g. Advanced Features) to another account. 
You can initiate the process in the merchant area > shops. Here you first select the desired domain from which you want to transfer extensions or licenses. 
After you have selected the domain, you will find the license move wizard at the top of the domain name.  Here you store the information about the license recipient like customer number, company name and contact person of the target account. 
In the second step you define which licenses you want to transfer. You can either transfer the entire shop including the domain or only individual licenses. The request for a license transfer will be checked by our sales department within the next working days. You will receive a notification about the status. 

Please note that a license transfer can only be carried out in the customer account.

What is the licence archive for?

You have licences that you no longer use and don’t want to see them displayed in the backend of your Shopware installation? No problem! From now on, you can archive unused licences in your shop’s details.
This increases both the performance and the user-friendliness of your Shopware environment.
Of course, you can always view the archived licences in the “Archive” section and remove them from there.

Why was the request for extension return rejected by the manufacturer? 

The return of a extension by the manufacturer always takes place on goodwill and is legally not obligatory. In the B2B and in the trade with digital goods no fundamental return right exists.
If the manufacturer rejects the request for return of an extension, then he is not obligated to give a reason for this. 
 

Subscriptions 

What are subscriptions?

In the Shopware universe, there are software and extension subscriptions. A subscription is nothing but a maintenance contract with a set term that you can use to address technical issues with our software or an extension. Subscriptions are not free.

How can I get a software subscription?

Subscriptions are available for all commercial versions. Subscriptions are not offered for Community Edition. To get a subscription, select the appropriate domain in the Merchant area > Shops to purchase a subscription or a commercial licence from Shopware.

How can I renew my software subscription?

You can select your corresponding shop in the Merchant area in the Shops tab and edit the subscription there. Active subscriptions can be upgraded or cancelled. If the subscription is not cancelled at least 1 day before the expiration day, it will be extended for another year.

How can I renew my extension subscription?

An overview of all your extension licences can be found in the Merchant area > Shops (select the domain). A red warning message (“Expired”) shows that your extension subscription has expired. Click on the Renew subscription button to continue using it for 6, 12 or 24 months.

Why can’t I click the blue button for extension subscription?

You need to accept our General Terms and Conditions. You can’t click on the Renew subscription now button without checking the box first.

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