FAQ - Extension Partner

Question

Answer

Is it possible to change my prefix?

If you haven't created an extension yet, feel free to email us at alliances@shopware.com,
and we'll customize your prefix as desired. If you already offer extensions in the store,
we have to check in each case what possibilities we have for customization and ask you to
contact us by phone or email.

If I cannot meet the response time for my support tickets, what further steps should I expect?

We will send you an email reminder to the default contact that tickets are open.
If these tickets are not answered after the reminder, we send another reminder
with a deadline for processing of about 3 business days. If this deadline passes
without processing, we will contact you by phone to discuss the reasons. As the
last step, if the phone call was unsuccessful, we will deactivate your apps in the
store and block the commission payment until you contact us.

How can I use my extensions in my own shop?

You can use your own apps if you are listed as the Extension Partner in the imprint
of the affected store, and your apps are offered as rental versions in the store.
Please email us the affected apps for the request to
alliances@shopware.com.

How do you request a preview?

In your Extension Partner area, in the extension itself, you can request a preview.
Please maintain your extension with the description, the translation, etc. before.
A confirmed preview is then, at the same time, the reservation of the function in
our store.

How to upload an extension successfully?

To upload your app successfully, it is most important to have a detailed look at our
Quality Guide beforehand. There, you will find all the essential information you need
for the process.

How do I create a test environment for my own extensions?

To create a wildcard environment, look in your vendor area under the item Wildcard Environments and Create a wildcard environment. By selecting one of your domains, you can create a wildcard environment for it. With the help of a subdomain, you can
create an instance. Within one environment, you can create multiple instances.

How often are the app download numbers updated in the store?

Every extension with at least one download is updated daily.