Here you can find all questions about ratings for your extensions.
Where can I find the reviews for my extensions?
All approved, rejected and unverified reviews can be found under Reviews in the manufacturer area.
Where and how can I change my email address for review-related information?
Go to Reviews in the manufacturer area and click on the Change email address button in the section Email configuration for reviews to change your email address.
Where can I find review guidelines?
Review guidelines can be found under Reviews in the upper area of the manufacturer area.
Can I comment on a review?
Yes. Go to Reviews in the manufacturer area where you can open the respective review by clicking on the date or on the “eye” and choose either one of the communication methods:
Respond publicly: Your response will be visible publicly in the store below the extension review.
Contact the reviewer: Send the reviewer a personal message that is not publicly visible in the store.
Can I delete a review? What can I do if a review violates the review guidelines?
If a review violates the review guidelines, you can contact shopware after you have publicly commented on it. We will take care of the issue and discuss the next steps with you.
Why should I respond to reviews?
Customers love transparency.
That is why, by commenting on the reviews, you can build trust and create a "face behind the extension". Also, by commenting on the reviews that contain criticism, you can show the customers that you care about their feedback.