Plans

The plans determine the range of functions you can use in the Shopware Cloud and the fees for using them.
An overview of the range of functions of the individual plans can be found below in the section differences between the individual plans.
Information about the fees of the Cloud Instance can be found in the article fees.

 

Please note that there is no plan assigned to a new cloud instance. You will be able to use all features without restrictions. The used functions will be reviewed during the later plan booking, therefore it is possible that not every plan is available to you.

Book a plan

You have several ways to book a plan for the cloud instance.

Fundamentals

In order to book a plan, the following requirements must be met in advance.

Company data stored in the Shopware account
Under Settings > Account > Company, enter your general contact information and the billing information.
Further information can be found here.

PayPal in Admin 
When the company information is stored, you can integrate your PayPal account. For this purpose you will be forwarded to PayPal after clicking on the button Connect new PayPal account.

PayPal is used to invoice the fees for the cloud instance. You can find out which fees can arise and how they are made up exactly in the article fees.

Admin area


Once you are logged into the administration of your Cloud instance, you can access the plan booking under Settings > Account > Plans & billing.


To book a plan, click on the button choose a plan (1). This starts the plan booking assistant.
We use PayPal to invoice the fees. You can add your PayPal account in the payment method section by clicking on the button connect new PayPal account (2). You can also create several PayPal accounts and determine which account is used as the default payment method.
Alternatively, you can also link a PayPal account in the course of the booking wizard.


Select plan
In the assistant for plan booking, the 3 available models are first listed with their respective functions and fees.

By clicking on the button chose this plan in the respective plan, you will get to the next step in the assistant.


Billing information
If you have already connected your shop to your Shopware account (e.g. if you created the shop from your account), the company information will be retrieved directly from the Shopware account.
In this case, you can either check the data in the shop administration under Settings > Account > Company or in the Shopware account and if necessary change it.


PayPal
As already mentioned, we use PayPal to charge the fees that arised.
If you haven't added a PayPal account yet, you can do this now by clicking the button connect new PayPal account. After clicking on the button you will be forwarded to PayPal to log in on your account.


After you have added a PayPal account, you can click on the button Save and continue to the summary where you can make the final booking.

If you already have a PayPal account as default payment method, this step will be skipped and you will go directly to the summary page.

Please note that in order to verify a new PayPal account, a test charge is made which is credited to your account shortly afterwards.



Finalize booking
Subsequently, you will receive an summary with the selected payment details (1), the billing details (2) and the selected plan (3).


It's necessary to accept the terms and conditions (4) before finalizing the booking (5).


If you want to make changes to the details before booking, please leave the booking assistant.

You can change your PayPal account under Settings > Account > Plans & Billing. There you can manage your PayPal accounts or add new ones. The default payment method is used for invoicing in the Cloud environment.

The billing information is maintained under Settings > Account > Company.

When you call up the booking wizard once more, you can select the desired plan and the changed data will be applied.

Shopware account

In the Shopware account you will find a list of your cloud-shops (3) in the Merchant area (1) under Shops (2).


For the individual shops you can straight away see which plan is currently booked (4). To book a plan, click on the button book a plan now (5).
If you have not yet created a cloud shop, you can click on the button create new shop (6) to call up the assistant for creating a shop.
The creation of a cloud shop is explained in more detail here.


Select plan
In the assistant for plan booking, the 3 available models are first listed with their respective functions and fees.


By clicking on the button book plan with the respective plan you will be taken to the next step in the assistant.


Billing information
When booking a plan from the Shopware account, the default billing information stored in the account is used. If this information exists, the information is loaded in the background and the step is skipped. If there is no billing information stored in your Shopware account, you will be asked to fill in a form to enter the information.


PayPal
We use PayPal for the settlement of the fees that arise. Therefore it is necessary to set PayPal as the default payment method in the Shopware account.
If you do not have a PayPal account in your Shopware account, you can add your PayPal account in this step by clicking the button Define as standard payment method (1).
You will be forwarded to PayPal to log in with your PayPal account.

Please note that in order to verify a new PayPal account, a test charge is made which will be credited to your account shortly afterwards.


Finalize booking
Concluding you will receive an overview with your chosen plan (1) and the stored PayPal account (2).
 



It's necessary to accept the general terms and conditions (3) before finalizing the booking (4).

Change the booked plan

Fundamentals

You can change the booked plan at a later date. You can change to a bigger plan at any time. However, when changing to a less expensive plan, please note that you have a minimum period of one month before you can change.

When the plan is changed, a partial refund is made over the remaining term and a separate debit is made for the new plan. For more information, see the article fees.

Admin area

You can change the plan from within the shopware administration. This is possible under Settings > Account > Plans & Billing.


Here you can see your currently booked plan and you can change it with the button upgrade plan.
 


To switch to another plan, click on the book plan button. If the button is not displayed for a plan, the requirements for switching to this plan are not met. You will get details by clicking on Not readily applicable.
 

Downgrading from a bigger plan to a smaller plan is, for example, only possible if the bigger plan has been in use for the minimum period of one month.



Once you have chosen a new suitable plan, you will receive a summary with all relevant information about the booking.


You will find information about the payment method, billing information and the plan you have chosen, along with information about the reimbursement of the prorated amount for the previous plan.


 

Shopware account

To change the plan in the shopware account, go to the Merchant area (1) under Shops (2) in the details of the corresponding cloud shop. Click on the domain of the shop (3) (not on Storefront or Administration).



In the detailed view that now opens, you can see the information on the currently booked plan.


To switch to another plan, click the Change plan button (1).

An overview of the available plans now opens witch will outline the differences in the range of functions.


To switch to another plan, click on the upgrade plan button (1)

If you cannot switch to a smaller plan, you can get more details by clicking on the downgrade plan link (2). There are various reasons why this may occur, such as functions used that are not available in the smaller plan. These functions are listed explicitly, and you will need to manually make sure that all preconditions are met in the administration before the downgrade is available. Bear in mind that the current plan must have been in use for the minimum period of one month.


In conclusion, you will receive an overview of the future expenses and information on the reimbursement of the pro rata amount of the previous plan (1).


To confirm the transition, accept the general terms and conditions (2) and click on the button Book now with payment (3).

Differences between the individual plans

All 3 plans differ in the range of functions available and their fees.

Functions

FunctionDescriptionFreeAdvancedProfessional
UserNumber of individual users for administration13Unlimited
Individual domainIn addition to the standard system URL (automatically generated when the shop is created using the shop name) you can create your own domains and assign them to your sales channels.1UnlimitedUnlimited
CountriesDetermine to which countries you want to sell.1UnlimitedUnlimited
CurrenciesBesides a default currency you can optionally offer other currencies.1UnlimitedUnlimited
Support ticket response timeIf you have any questions regarding configuration or technical problems, you can contact us through your Shopware account with a support ticket. Depending on the booked plan, different response times are predefined.X5 Days2 Days
Additional support channelsBesides the way of contacting us through a written support ticket, there are other support channels available to you.XChatChat & Callback service
Additional sales channelsAdd other sales channels (e.g. Facebook, Instagram or Google Shopping) to your shop besides the storefront to extend the scope of your shop.X2Unlimited
Deactivation of the Shopware promotion barThere is no indication in the storefront that the shop is based on Shopware.NoYesYes
Additional themes inclusiveThe premium themes provide you with the possibility to customize the design of your shop.NoNoYes
Advanced content management optionsUse extended design options for your shopping experience - e.g. a QuickView for products or even a scroll navigation for designing individual sectionsNoNoYes
Custom productsOffer your customers the possibility to purchase customizable products.NoNoYes

Fees


Besides the functions, the plans also have different fees.
The expenses consist of the monthly basic fee and the revenue sharing.

 FreeAdvancedProfessional
Basic fee0 €29 €199 €
Revenue share3 %1,5 %0,5 %

Further information about the fees can be found here.

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