Here you can find all the questions about extension sales.
Yes. Go to the Extension Partner area. In sales, you will find the test licenses section.
You can extend your customer’s test license on the right side with the arrow icon.
Yes. Go to Sales in the Extension Partner area to see which extensions were purchased under a specific domain via the Shopware Store.
You can change the email address by clicking on the Change email address button under Sales in the Extension Partner area.
Every extension with at least one download is updated daily.
You can use your own apps if you are listed as the Extension Partner in the imprint of the affected store, and your apps are offered as leased versions in the store. Please email us with the affected apps for the request to alliances@shopware.com.
An overview of licensing discrepancies can be found under Sales > Licensing Discrepancies in your Extension Partner area.
We will clarify the issue with the shop owner, who will receive warnings both in the backend and by email. If the shop owner fails to take action after the third reminder, we will conduct a detailed examination and charge them for the extension to make sure that you are compensated.
The contractual relationship through the sales (e.g. purchase/lease/testing) via the Shopware Shopware Store exists exclusively between Shopware and the user of the extension. You as an Extension Partner may not write or send reminders to the shop owners, etc. Any violations will be clarified exclusively by Shopware.
Go to Extension Partner > Sales > Manually assigned licenses. Here you can select your customer with his customer number and the desired shop domain. Then you can choose for which of your stored extensions you want to create a license and how long the license should be valid. After you have completed this step, you can now see the costs that will be due for the created license. Once you confirm this, the license will be automatically assigned to the customer.
